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Legal

Privacy Policy

Last updated 22 October 2026.

At Chameleon Homes, your privacy matters to us. This policy explains how we collect, use and protect your personal information when you visit our website or get in touch with us.

1. What we collect

When you fill out a form, use the chat, book a call or contact us, we may collect:

  • Your name
  • Email address
  • Phone number
  • Project details, such as your site address, brief, budget and timeline (if you choose to share them)
  • Other information you choose to submit

2. How we use your information

We use your information to:

  • Respond to your enquiries
  • Understand your project needs
  • Schedule meetings or site visits
  • Send helpful information about our services (only if requested)

We will never sell your personal information. We only share it with service providers who help us run our business — such as the customer relationship management (CRM) platform we use to manage enquiries — and only so they can do that work for us.

3. Forms, chat and our CRM

Enquiries made through the chat, contact form and project application on this website are handled by our CRM provider, HighLevel (LeadConnector). Information you submit is stored on their systems, which may be located outside Australia, including in the United States. We take reasonable steps to ensure our providers protect your information in line with the Australian Privacy Principles.

4. Cookies & tracking

Our website and the tools embedded in it may use cookies to improve your experience and understand how visitors use the site. This includes:

  • Site performance
  • Analytics (via tools such as Google Analytics)
  • Google Ads conversion tracking (to measure which ads lead to enquiries)
  • Traffic insights

You can disable cookies in your browser settings at any time.

5. Data storage & protection

We take all reasonable steps to protect the personal information you submit through this website and keep it private.

6. Your rights

You can:

  • Request a copy of the information we hold about you
  • Ask us to update or delete your personal information
  • Opt out of communications at any time

To do so, get in touch through our contact page.

If you're not satisfied with how we've handled a privacy concern, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

7. Changes to this policy

We may update this policy as needed. Any changes will be posted on this page.